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New Ownership Continues 40-Year Legacy Of Contractor-First Service In Jacksonville Jacksonville, FL – As Jacksonville’s contractor and property management markets continue to grow, long-standing local suppliers are facing a critical question: how to modernize operations without losing the trust that built their business. For one 40-year-old supply house, the answer lies in preserving relationships while quietly

Transcript Howard Wolpoff: Welcome back to Maximize Your Potential, I’m Howard Wolpoff, your host. And I’m very excited today to have Troy Buswell from Caudill Supply with us to share what he is doing here in the Jacksonville community. And, Troy, welcome to our conversation. Troy Buswell: Thank you. Thanks for having us. Howard Wolpoff:

Transcript Intro: From studio three at buzz TV, it’s The Horse’s Mouth with Tom McManus. Tom McManus: All right. Welcome back to another edition of The Horse’s Mouth here at Lynch’s Irish Pub in Jacksonville Beach, where we’re raising money for the Foodies Care organization, helping people out on the street and helping put food

Interviewer: Can you introduce yourself and your role at Caudill Supply? Caudill Supply: My name is Troy Buswell. My wife and I are the owners of Caudill Supply in Jacksonville, Florida. We cater to HVAC contractors, apartment managers, real estate developers, and anyone in the renovation space, with a heavy focus on HVAC, electrical, plumbing,

Interviewer: Can you start by telling me your name and what you do for work? Independent Contractor / Maintenance Services: My name is Darryl Williams. I do AC, plumbing, and general house maintenance. Interviewer: How long have you been coming to Caudill? Independent Contractor / Maintenance Services: I’ve been coming in and out of here

Interviewer: First things first, do you want to start by telling me your first and last name and what you do? Island Heating and Air Conditioning: My name is Billy, and I own Island Heating and Air Conditioning. Interviewer: What’s your relationship with Caudill? Island Heating and Air Conditioning: I’ve been doing business with them

Interviewer: How has Caudill Supply evolved under your leadership? Caudill Supply (Troy): We’ve modernized operations—updating our website, improving inventory systems, and broadening our product offerings. But we haven’t lost the personal touch. Customers still see us at the counter, on the phone, or visiting job sites. Being hands-on allows us to make decisions quickly, something

Interviewer: What’s the daily approach to serving customers? Caudill Supply (Breone): We treat every client like family. That means answering calls quickly, understanding exactly what they need, and going the extra mile to solve problems. Sometimes that means staying late to make sure a shipment gets out, or researching a solution if we don’t immediately

Interviewer: Troy, can you introduce yourself and your role? Caudill Supply (Troy): I’m Troy Buswell, co-owner of Caudill Supply. I handle operations, vendor relationships, and customer support. Being hands-on means I work at the counter, answer calls, and even visit job sites to see what contractors need. Interviewer: How does your hands-on approach benefit customers?

Interviewer: Can you introduce yourself and tell us what you do at Caudill Supply? Caudill Supply (Breone): I’m Breone Buswell, an owner at Caudill Supply. I focus on customer service, so I’m the one people talk to when they call to place an order, pay a bill, or book a delivery. I like knowing our