Interviewer: First things first, do you want to start by telling me your first and last name and what you do? Island Heating and Air Conditioning: My name is Billy, and I own Island Heating and Air Conditioning. Interviewer: What’s your relationship with Caudill? Island Heating and Air Conditioning: I’ve been doing business with them
Interviewer: How has Caudill Supply evolved under your leadership? Caudill Supply (Troy): We’ve modernized operations—updating our website, improving inventory systems, and broadening our product offerings. But we haven’t lost the personal touch. Customers still see us at the counter, on the phone, or visiting job sites. Being hands-on allows us to make decisions quickly, something
Interviewer: What’s the daily approach to serving customers? Caudill Supply (Breone): We treat every client like family. That means answering calls quickly, understanding exactly what they need, and going the extra mile to solve problems. Sometimes that means staying late to make sure a shipment gets out, or researching a solution if we don’t immediately
Interviewer: Troy, can you introduce yourself and your role? Caudill Supply (Troy): I’m Troy Buswell, co-owner of Caudill Supply. I handle operations, vendor relationships, and customer support. Being hands-on means I work at the counter, answer calls, and even visit job sites to see what contractors need. Interviewer: How does your hands-on approach benefit customers?
Interviewer: Can you introduce yourself and tell us what you do at Caudill Supply? Caudill Supply (Breone): I’m Breone Buswell, an owner at Caudill Supply. I focus on customer service, so I’m the one people talk to when they call to place an order, pay a bill, or book a delivery. I like knowing our