Interviewer: Troy, can you introduce yourself and your role?
Caudill Supply (Troy): I’m Troy Buswell, co-owner of Caudill Supply. I handle operations, vendor relationships, and customer support. Being hands-on means I work at the counter, answer calls, and even visit job sites to see what contractors need.
Interviewer: How does your hands-on approach benefit customers?
Caudill Supply: Decisions happen faster. If a contractor calls needing a specific part, I can verify, locate, and ship it immediately. Large distributors can’t match that speed or personal attention.
Interviewer: How do you make life easier for contractors and field workers?
Caudill Supply: Time is money, so we make things efficient. Quick order processing, accurate drop-shipping, and ready-to-go inventory help crews avoid delays. Small gestures matter too—coffee, snacks, and even branded shirts show we appreciate their work.
Interviewer: Can you give an example of supporting a contractor beyond just parts?
Caudill Supply: Sure! A young contractor bought a construction company but didn’t know how to navigate Google or backend operations. We mentored him—showing him the ropes, helping with technology, and providing advice to grow his business. It’s not just parts; it’s partnership.
Interviewer: What legacy do you want Caudill Supply to leave?
Caudill Supply: I hope that in 40 years, people remember us as honest, reliable, and caring. A business run by owners who actually know their customers and prioritize relationships over profit.