Interviewer: How has Caudill Supply evolved under your leadership?
Caudill Supply (Troy): We’ve modernized operations—updating our website, improving inventory systems, and broadening our product offerings. But we haven’t lost the personal touch. Customers still see us at the counter, on the phone, or visiting job sites. Being hands-on allows us to make decisions quickly, something large distributors can’t match.
Interviewer: How do you support fast-paced industries like HVAC and plumbing?
Caudill Supply: Contractors often need parts immediately. We stock universal and brand-specific components, and if we don’t have an item, our vendors can drop-ship it within 1–3 days directly to the job site. That speed keeps projects on schedule and reduces downtime for our clients.
Interviewer: Can you share a story that illustrates this?
Caudill Supply: Sure. A local bar owner’s AC went out in a heatwave. We donated a mini-split system and made sure it was installed quickly. He could keep his business open and customers comfortable. Moments like that remind us why speed, reliability, and personal service are critical.
Interviewer: What’s your long-term vision for Caudill Supply?
Caudill Supply: We hope to be around for another 40 years, maintaining competitive pricing, excellent customer care, and being a positive presence in our community. The goal is to combine modern efficiency with personal service, making life easier for everyone who works with us.